Privacy Policy
At Velvrix, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services. Please read the following carefully to understand our practices regarding your personal information.
1. Information We Collect
We collect the following types of personal data when you use our website:
Personal Information: Name, email address, mailing address, phone number, and other contact details provided when you register, place an order, or interact with our services.
Order Information: Details such as shipping address, payment details (credit/debit card information), and items purchased.
Account Information: Username and password (if you create an account).
Browsing Data: Information collected via cookies and similar technologies, including IP addresses, device type, browser type, and browsing behavior.
Third-Party Information: Data from third parties such as social media networks or payment processors if you engage with our services through those channels.
2. How We Use Your Information
We use your personal data to:
Process Orders: To fulfill orders, deliver products, process payments, and provide customer support.
Improve Services: To enhance our website and services based on feedback and browsing behavior.
Personalize Your Experience: Tailor our offerings based on your interests and interactions with our website.
Marketing and Promotions: With your consent, we may use your information to send updates, promotional materials, and other communications related to Velvrix.
Analytics and Research: To analyze usage trends, monitor the effectiveness of our services, and gather insights for improvement.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, or to respond to lawful government requests.
3. How We Protect Your Information
Velvrix implements stringent security measures to protect your personal information:
Secure Transactions: All payment transactions are encrypted using Secure Socket Layer (SSL) technology.
Data Encryption: Sensitive information, such as payment details, is encrypted and stored securely.
Restricted Access: Access to personal information is limited to authorized personnel who are obligated to maintain confidentiality.
Regular Monitoring: We monitor our systems regularly to detect and prevent security breaches or unauthorized access.
Despite our efforts, no method of data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance User Experience: Remember your preferences and personalize your experience.
Process Orders: Keep track of the items in your shopping cart.
Analytics: Collect data on website usage to improve our services.
Marketing: Deliver targeted advertisements based on your browsing behavior.
You can control cookie settings through your browser. However, disabling cookies may affect your ability to use some features of our website.
5. Sharing of Information
Velvrix does not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties under the following circumstances:
Service Providers: We may share information with third-party service providers who assist us in operating our website, processing payments, shipping products, or providing customer support. These parties are contractually obligated to keep your information secure and confidential.
Compliance with Law: We may disclose your information if required by law or in response to lawful requests by public authorities (e.g., law enforcement agencies).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
6. Third-Party Advertisements
We may use third-party advertising networks to display ads on our website. These advertisers may use technologies such as cookies and web beacons to collect information about your browsing activities to show tailored ads. We do not have control over these third-party practices, and their privacy policies will govern their use of your data.
7. International Data Transfers
As we operate globally, your data may be transferred to, and processed in, countries other than your own, including countries that may have different privacy laws. By using our services, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your data is no longer needed, we will securely delete or anonymize it.
9. Your Rights
As a user, you have the following rights regarding your personal data:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccuracies in your personal data.
Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., legal requirements).
Data Portability: You have the right to request the transfer of your data to another service provider.
Withdraw Consent: You may withdraw your consent for processing at any time, which may affect your ability to use certain services.
To exercise any of these rights, please contact us at the details provided below.
10. Third-Party Links
Our website may contain links to external sites not operated by Velvrix. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies before providing any personal information.
11. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated revision date. We encourage you to review the policy periodically to stay informed about how we are protecting your data.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:
Email: contact@velvrix.com
Phone: +49 155 10924525
Address: Fürstenrieder Str. 283,
81377, Munich, Germany
